Robert always takes the time to call me ahead of time to make sure our quarterly visits are still on schedule AND he calls me the day before (I'm super forgetful so I appreciate it soooo much.) He always shows up within the time frame he gives me, super flexible with scheduling, and always friendly. I had someone before him and they were NO help when I got an acrobatic ant infestation! Robert took care of me and I will never go anywhere else. Thanks Stand Alone!